Help

Find answers to our most frequently asked questions below. If you can’t find the information you’re looking for, please visit our Contact Us page to get in touch with us directly.

Indux

Can I track my order?

Yes, once your order is processed, you will receive a tracking number via email that you can use to monitor the delivery status of your package. Please note that shipping times may vary based on the supplier and delivery location.

How do I return or exchange a product?

If you need to return or request a refund for a product, please visit our Returns & Refunds page for detailed instructions. You can also contact our customer support team for further assistance.

How long does it take to charge a device with your power banks?

Our power banks are equipped with fast-charging technology that can reduce charging times by up to 50% compared to standard chargers. Charging times vary depending on the device and its battery capacity.

What types of external batteries do you offer?

We offer a range of magnetic power banks designed for various devices, including smartphones, tablets, and other USB-powered gadgets. Our products feature fast charging, high capacity, and multi-device compatibility.

Are your power banks tested for quality and safety?

Absolutely. All our products undergo rigorous testing to ensure they meet high standards of quality and safety before they reach you.

What safety features are included in your power banks?

Our power banks come with a range of safety features, including temperature protection, overcharge protection, short-circuit protection, and more. These features ensure safe and reliable charging for your devices.